New Client Form

We use an automated service called PetDesk, which will email/text you your pet’s veterinary reminders and send confirmations of appointments you make. PetDesk is available on the App Store for iOS devices and the Google Play Store for Android devices. You will be able to see each pet's upcoming appointments, vaccine reminders, lab test results, and prescriptions. You can even book an appointment or refill a prescription. In addition, you can upload your favorite pet photos.

360 Pet Medical practices “forward-booking” (similar to your dentist's office). We know how busy life gets…and how full the schedules in your home and with our doctors are. Our team will assist you with ensuring your pet’s next health visit is reserved at the time of check-out.

Financial Policy

We strongly feel that our clients and patients deserve the very best veterinary care we can provide. We do as much as we can to try to hold down the cost of veterinary care. Further, we feel that everyone benefits when definitive financial arrangements are agreed upon. The following is a summary of our payment policy.

ALL PAYMENT IS EXPECTED AT THE TIME OF SERVICE

360° PET MEDICAL accepts cash, personal checks, VISA, MasterCard, Discover, American Express, and Care Credit (a 3rd party provider that offers monthly, no-interest payment plans).

RETURNED CHECKS
360° PET MEDICAL charges $25 for returned or NSF checks.

FINANCE CHARGES
Unpaid balances will accrue monthly finance charges of 1.5%.

DEPOSITS
360° PET MEDICAL requires a deposit prior to making an appointment for all new clients. This deposit goes 100% to your booked appointment and is only forfeited if it is late-canceled (less than 24 hours) or the client no-shows. A deposit is required, depending on the service requested.

ESTIMATES
360° PET MEDICAL presents treatment plans with estimated fees for all procedures and reviews them with its clients. Treatment plans must be signed by the client, and a deposit may be collected equal to 50% of the high side of the estimated fee.

INSURANCE
360° PET MEDICAL is happy to assist clients with filing their pet insurance claims by providing itemized invoices to the owner and/or records to your insurance company. Please note that services are rendered to you, not to your insurance company. An insurance company rarely covers the entire cost of services. Therefore, services must be paid for in full prior to filing insurance claims.

MISSED APPOINTMENTS/LATE CANCELLATIONS
Broken appointments represent a cost to us, to you, and to other clients who could have been seen in the time set aside for you. We require a minimum of 24 hours ' notice to cancel any appointment. Clients with more than two instances of late cancellations or no-shows will be required to pay an appointment deposit going forward. Excessive abuse of scheduled appointments may result in discharge from the practice.

I have read and understand the 360° PET MEDICAL Financial Policy. I agree that if it becomes necessary to forward my account to a collection agency, in addition to the amount owed, I will also be responsible for the fee charged by the collection agency for costs of collection.